Questions About TrainCan Training?
Find answers to common questions about course access, certification exams, materials, technical support, and account management.
Our support team is available to assist with course access, exam requirements, certifications, training materials, and technical questions.
Contact SupportWhat courses does TrainCan offer?
TrainCan offers food safety, workplace compliance, and certification training programs for individuals, businesses, and organizations across Canada. Popular courses include BASICS.fst, ADVANCED.fst, Allergen Awareness, HACCP, WHMIS 2022, Gluten-Free Training, Train-the-Trainer, and more.
Courses are available online, virtually, in classrooms, and through corporate training solutions. View our complete course catalogue on the Our Courses page.
What languages are available?
BASICS.fst, ADVANCED.fst, Allergen Awareness, and WHMIS 2022 are available in both English and French.
Most other TrainCan courses are currently offered in English only.
BASICS.fst certification exams are available in a wide variety of additional languages to help accommodate diverse learner needs. Please note that these additional language options are available for paper-based examinations only and are not currently available through the online webcam exam system.
For information about available exam languages or language accommodations, please visit our Contact Us page and a member of our team will be happy to assist you.
TrainCan is currently expanding language offerings for the BASICS.fst and ADVANCED.fst online courses, with additional course languages planned for future release.
Can TrainCan create custom training courses for my organization?
Yes. TrainCan works with organizations to develop custom online training programs tailored to their policies, procedures, brand standards, and operational requirements.
Custom training solutions can include food safety, workplace compliance, onboarding programs, standard operating procedures, and organization-specific learning content.
To discuss a custom training project, please visit our Contact Us page or explore our Corporate Training Solutions.
Can I purchase training for multiple employees?
Yes. TrainCan offers discounted group pricing, corporate portals, centralized reporting, and employee progress tracking for organizations training multiple staff members.
Whether you need training for a single location or a national workforce, TrainCan can help simplify employee certification and compliance management.
Learn more on our Corporate Training Solutions page.
How do I log into my course?
Use the login credentials provided during registration. Enter these into the learning campus associated with your employer, school, or organization.
If you are registering as an individual and are not associated with an employer, school, or organization portal, you can log in directly through TrainCan Campus.
If you forget your password, you can use the "Forgot Password" function on the login page. If you require additional assistance, please visit our Contact Us page and a member of our team will be happy to help.
What if I forget my password?
Select the password reset option on the login page or contact TrainCan support for assistance.
Can I access my course from multiple devices?
Yes. TrainCan online courses can be accessed from computers, tablets, and smartphones with internet access.
Does my course access expire?
No. TrainCan courses and exams do not expire. Once you purchase a course, you can study at your own pace and write the exam when you are ready - there are no time limits or deadlines imposed by TrainCan.
This flexibility is ideal for learners who are balancing work, school, or other commitments.
How does the webcam exam process work?
Eligible TrainCan programs include a webcam-proctored online exam that can be completed from the comfort of your home or workplace.
After completing your course, you will have the option to select "Take Exam Now" or "Take Exam Later."
If you choose "Take Exam Later," you may log out and return to your account when you are ready to write the exam. If you select "Take Exam Now," your webcam-proctored exam session will begin immediately, so be sure you are prepared before proceeding.
Detailed instructions and system requirements are provided before you begin the exam process.
What equipment is required for a webcam exam?
You will need a computer with internet access, a functioning webcam, microphone, and a quiet testing environment. Please use the following link to learn more and preview the webcam exam.
When will I receive my certificate?
TrainCan provides certification to all successful test-takers.
Individuals who pass an online or webcam exam will receive their results immediately. The digital certificate and wallet card will be available in their account within one business day of successful exam completion.
Individuals who write a paper exam will receive instructions from their trainer on how to receive their certification upon successful exam completion.
What happens if I do not pass my exam?
If you do not achieve a passing grade on a BASICS.fst or ADVANCED.fst exam, don't worry — retesting options are available.
If you completed your exam with a TrainCan Proctor, please contact your Proctor directly to arrange a retest.
If you completed a webcam exam, you can purchase a retest directly through your TrainCan profile using the "Purchase Retest" option.
Retests are available for:
• BASICS.fst® – $20
• ADVANCED.fst® – $37
Our goal is to help learners succeed while maintaining the integrity and value of TrainCan certifications.
What do I do if exam accommodations are required?
TrainCan is committed to providing reasonable accommodations to support the needs of all learners and test-takers.
If you require an accommodation for a TrainCan examination, please complete the Examination Accommodation Request Form available on our Forms & Requests page.
Once submitted, a member of the TrainCan team will review your request and contact you if additional information is required. If you have questions about the accommodation process, please visit our Contact Us page for assistance.
How do I order exams, manuals, or materials?
Training materials, certification exams, manuals, and educational resources can be ordered directly through ShopTrainCan.com.
Materials are available for BASICS.fst, ADVANCED.fst, and a variety of other food safety and workplace training programs. If you are training through an employer, school, trainer, or organization, materials may also be provided by your designated training administrator.
For large orders, corporate training programs, or assistance selecting the appropriate materials, please visit our Contact Us page.
How long does shipping take?
Shipping times vary depending on product availability, order size, and delivery destination.
Most in-stock orders are processed and shipped promptly; however, delivery times may vary based on carrier schedules and your location within Canada.
If you require materials by a specific date or would like an estimated delivery timeline before placing your order, please visit our Contact Us page and a member of our team will be happy to assist you.
How do I contact TrainCan support?
TrainCan's support team is available to assist with course access, certification questions, examination requirements, training materials, corporate training programs, and technical support.
The quickest way to reach us is through our Contact Us page, where you can submit your inquiry directly to the appropriate department.
Our team is committed to providing responsive, knowledgeable support and will respond as quickly as possible during regular business hours.
Can TrainCan help with corporate training programs?
Yes. TrainCan works with organizations of all sizes to deliver scalable food safety and workplace compliance training programs across Canada.
Corporate solutions include discounted group pricing, branded training portals, centralized reporting, employee progress tracking, classroom and virtual training options, and organization-wide certification management.
To learn more about our corporate training solutions or request a customized training program, please visit our Corporate Training Solutions page or Contact Us to speak with our team.
Who should I contact for technical issues?
If you experience login issues, password problems, course access errors, examination difficulties, or other technical issues, our support team is here to help.
To ensure your inquiry is directed to the appropriate department, please submit your request through our Contact Us page and provide as much detail as possible, including any error messages you may have received.
TrainCan is committed to providing prompt technical support so you can return to your training with minimal disruption.
If you would like to make a general inquiry submission, please click here.
Any further questions, please contact info@traincan.com and someone from our TrainCan team will reach out to you.